Privacy Policy.


Mundo Exchange Privacy and Volunteer Policies


Privacy Policy

All viewing web users viewing should read this privacy statement prior to using our site:
This privacy policy outlines how Mundo Exchange uses and protects any information that you provide us when using this website or from emailing us. By accessing or using, you acknowledge that you have read, understood and agree to be bound and protected by the terms of this privacy policy which is available on the bottom of all pages. In the instance you do not agree to all of the terms of this privacy policy, you should leave and discontinue using this website. We would like to know however which elements you don’t agree with and welcome feedback for reflective monitoring – you can use our contact form to supply information anonymously if need be. Mundo Exchange may change this policy from time to time by updating this page. You should check the date on this page from to ensure that you are satisfied with, and aware of, our current policy.

Mundo Exchange is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Information that may be collected by Mundo Exchange may include, but not limited to, your first and last name, date of birth, ethnicity, mailing address, travel preferences/interests, credit card information, etc. Your information remains confidential, protected by Mundo Exchange and is used accordingly as outlined by this privacy policy.
We require this information to better understand your needs and provide you with a more effective service, in particular for the following reasons:
Internal record keeping

We may use the information to reflect upon and improve our services.

We may periodically send promotional emails updating you on our current projects, volunteer stories or any other information we feel is pertinent using the email address which you have provided. Occasionally we may also use your information to contact you for quality assurance purposes. We may contact you by email, phone, fax or mail.

We will use certain information to customise our website for you – such as a personalised greeting for you, providing an optional biography or supply an image to us as an avatar to represent you.

A cookie is a tiny file which asks permission to be placed on your computer’s hard drive. Most  standard security settings for browsers will automatically accept this file by default. However, if you have higher security settings than default you may be asked to accept or deny this cookie. If accepted the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by gathering and remembering information about your preferences. An easy way to represent this would be the personalised greeting you receive when you visit a website you have signed up to. The Mundo Exchange website remembers you because of the cookie file stored on your computer. We use cookies to identify which pages are being used and by whom. This helps us analyse our web page traffic and helps us improve our website in order to tailor it to popular viewing needs. This information is for statistical analysis purposes only. A cookie does not give us access to your computer or any other information about you, other than the data you choose to share with us by signing up. We do not allow advertisers on our site and can assure you that your cookies will not be shared by Mundo Exchange with any third parties.

Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, cannot constantly review, and will not be responsible for linked to websites or their content. If problems on linked websites are noticed we immediately remove the link. Please note that our Privacy Policy does not apply to any websites or organisations beyond Mundo Exchange.

Except as otherwise stated in this privacy statement, Mundo Exchange will not disclose personal information to any third party unless we believe that disclosure is necessary:

  1. To conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Mundo Exchange, whether or not a response is required by applicable law;
  2. To enforce the Mundo Exchange Terms of Service or to protect our rights;
  3. To protect the safety of members of the public and users of the service.

In short, if legally required to disclose information with recognised and sanctioned authorities we will not disclose your information. And information that is called upon through legal means shall be encrypted by us if delivered in an electronic format.

Mundo Exchange may occasionally send a newsletter to subscribers of our site and to friends and former volunteers and interns. The purpose of the newsletter is to inform everyone about our successes, upcoming challenges and general information about the services which are ongoing.

To subscribe to our newsletter, just give your email address at the box of and click on the subscribe button. Subscription is optional; you will receive it only if you subscribe to it.

In case you no longer want to receive our newsletters, you can click on the unsubscribe link at the top of the previous newsletter we sent you. Our automated system will remove you from our newsletter distribution list.

We hate spam just like you do. We have never sent spam or junk emails and our mailing practice strictly conforms to the CAN-SPAM Act of 2003.

All information that is stored on our servers and within our database is protected and restricted only to those that need access to it to perform their job functions for you. If you have any questions about the security of our website, please contact us for further information.


It is agreed that volunteer data is may be passed on to the volunteer’s local hosts that prepare and help the volunteers in country.


We respect the copyright of other parties and never use work that has been attained by other parties unless paid for to employees or given by others. All content is goverened by international law. Written consent will be freely given for private use.

Mundo Exchange reserves the right to change, modify, add, or remove components of this Policy at any time. In case of any material/significant changes, a prominent notice will be posted on our website. You should visit our Web site from time to time to review the current Policy because it is binding on you. If you object to any such changes, you may discontinue using our website. Continued use of Mundo Exchange website following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.


Terms and Conditions for Mundo Exchange and Global Exchange Partners, Volunteers, Interns and Staff

Below Mundo Exchange volunteers, interns, and local staff can read the terms and conditions they are asked to follow and be aware of as they help with Mundo Exchange and Thailand’s, Global Exchange Association community development projects. Most of what you find below was formulated by our first intern, Graeme. The information still applies. Once volunteers and interns are in country at their cross cultural and placement training they discuss,  read and then sign that they are aware, adhere to and agree with ways that reflect their rights and support respectable cross cultural interactions.

If you are an incoming volunteer or intern with Mundo Exchange, please take time to study the terms and conditions below. If you would like send feed back, or contact us at with any concerns or questions to Sawatdee!

Contacting in country hosts and volunteers

Friends and family of those helping with our community development projects may contact English or local language speaking Mundo Exchange volunteer hosts by email or telephone at any time.  We also encourage friends and family to visit prior to, during or after a volunteers placement.

Contacting Mundo Exchange through our website

Information coming via our website will go to Mundo Exchange and will not be revealed to any person not directly working with the volunteer that submits the information.

Personal Rights and Data

We do not pass personal data on to third parties.  We strongly believe this is a violation of cross cultural respect and privacy.


Mundo Exchange reserves the right to use written feedback from volunteers, interns and staff and also photos showing volunteers, interns and staff for our educational website or on printed materials. We make every attempt to assure your work is not used by others or on other websites illegally or without Mundo Exchange’s consent and the volunteers. Materials written by volunteers and interns for our site and at our Centres are used for educational purposes and to describe Mundo’s and our partner’s nonprofit work and humanitarian aid.

Travel Information

International travel can be dangerous and may lead to unforeseen problems such as death, sickness or other physical or mental problems. By becoming a volunteer, you acknowledge and accept these possible risks and those associated with living and working in other countries. As a volunteer you must appreciate and understand that some of these activities may be outside of your personal insurance coverage.Mundo Exchange is not liable, to the maximum extent of the law, for any loss or harm you may suffer, including but not limited to loss caused by delay, bodily injury or death, vehicle accidents, damage to or loss of property,• war or terrorism.  It is the volunteer’s duty and sole responsibility to verify travel advice given by your home country and the country you assist.  Mundo Exchange and partners have devised emergency exit plans that can be used in most cases if ever a problem should arise.


All volunteers and interns that come and help Mundo Exchange’s partners should obtain medical, travel, flight and other insurances they feel important prior to your travels to your placements and projects. Often clinics, hospitals and other medical departments may not give treatments prior to payments received. Insurances are the sole responsibility of all who come to help.  Mundo Exchange and partners will not be liable if there is a problem.

Medical Information

It is the volunteers, interns or staffs sole responsibility to speak with medical professionals about medicines, other drugs, vaccinations and other medical concerns that may be associated with the region or regions of your travel.


Traveling during, to or from your placement in any form of transportation i.e. bicycles, bus, motorbike, car is the volunteer’s sole responsibility. You may not hold Mundo Exchange, partners, hosts and other individuals responsible or liable, to the maximum extent of the law, for any accidents that may cause you injuries or death.
Volunteers riding with uninsured or unlicensed drivers should not expect reimbursement if accidents should happen. Many drivers do not have insurance policies or even valid drivers licenses. Decline these options if you should be concerned.


Mundo Exchange is not liable for any errors or mistakes made by partner organisations. All disputes are governed by the law of the country you volunteer.  If there should ever be a mistake by a partner we will all do everything in our power to correct any error.

Cross Cultural Exchange Personal Conduct

All volunteers and interns represent Mundo Exchange, our partners, themselves and their respective countries. Volunteers need to show tolerance and respect to in country hosts, local people, the government and leaders. All must respect the in countries social norms, mores and laws.  If there are problems we resolve the problem through good will, good heart, and higher level discussions.   This process leads to a volunteer and community development group that is grounded in good ways.

Drug Use and Legal Violations

Any use of drugs by volunteers and/or violations of other laws will result in immediate termination of the intern, volunteer or staff member from Mundo Exchange projects without refund. There are other rules at placements and while living at your placement that will be discussed at orientations that also need to be followed.  Volunteers are expected to abide by these easily recognized rules and laws.

Passports and Visas

Mundo Exchange or partners are not liable for problems one may have with immigration and visa restrictions. Passports should have at least six month validity, after your planned return date.  Local hosts will go with you to in country, to local, government offices to assist you with needed paper work and provide themselves as sponsors. In the case the locals decide to obtain paid western support staff, local hosts will help with papers needed but the individual will be expected, through goodwill, to financially compensate for local’s work and time.  We recommend all speak with your own countries representatives consulate prior to coming and obtain the necessary visa for the amount of time you will be helping and visiting projects in Thailand. We will also provide a letter of introduction for all who have completed the application process.  We and our staff, volunteers, interns have great interactions with the government officials in country. Once you are here you will be taken by local volunteer staff to complete necessary paperwork with officials..

Cancellation Policy

The donation deposit is usually 200 € or in an equivalent currency and is required to secure your position. This deposit is part of the total volunteer fee which is dependent upon your chosen period of stay and position. This deposit is usually non refundable. This is because Mundo Exchange and partners work to make commitments on your behalf prior to your placement start date, discussing how best to help you and securing placements that are in need of your help. For this reason we can make few exceptions.The placement fee minus your donation deposit is refundable. If for any reason Mundo Exchange cancels your placement prior to your arrival, Mundo Exchange can be held responsible. Change of placement is rare but sometimes placements do not require a volunteer as previously agreed. In this case Mundo Exchange will offer a similar placement.  If you would like to change your placement once you are in country we will do everything in our power to help you do this at no cost to you.All refunds will be made minus the costs such as bank charges in processing the refund. Your total donation is usually due 4 weeks prior to arrival unless otherwise planned. The refund of placement fee or parts thereof as far as not caused by Mundo Exchange is subject to individual decision made by Mundo Exchange based on the cause of request and under local law.Since Mundo Exchange is a registered nonprofit you may be able to receive a tax deduction for your transportation, travel to and from your projects, your payment and other related expenses. Speak with your financial advisor and let us know if there is any paperwork we can send you.

Placement Cancellations and Changes

If there should be a request for a placement fee refund, please write a letter or email to Mundo Exchange, with the date and your signature at the bottom. We can not accept phone calls as the sole means of refunding. You will be notified by Mundo Exchange upon receipt of your application for a refund. Should you not be emailed in regards to your request, the assumption should be made that the request form was not received. Please call us if this should happen and we will return your refund as quickly as possible. If the request is less than one month some of your fee has been paid to locals to set up your placement and place of living and that part will not be returned. If you need to change your placement or date of placement prior to arrival please advise us by writing to us and we will do everything in our power to make this change for you.There is no charge for this service. We also will not charge for any additional placements volunteers want to obtain after volunteering at their first placements.

Other Websites

Mundo Exchange site contains links to external pages. We can not be held responsible for the content of these websites. When we learn of any wrongdoings by these sites the links are removed immediately.

Our Site’s Content

All use of content on our sites requires written consent to be used unless noted.  We will most likely consent when it is used by individuals and organisations wanting to support world peace, global understanding and educational growth.

Our Site

We create and enter content for our site with great care. However, we can not be held responsible for illegal actions taken by others against our site, if that should ever occur. If we find that something on our site is inappropriate we remove it immediately.

Volunteer Agreement

I read and agree to the above terms and conditions.Please feel free to contact us by phone or email for any questions you might have concerning our Legal Terms.

Mundo Exchange and Partners In country Volunteer Agreements includes:

• I understand and agree to the above terms and conditions.
• I agree to conform to local and country laws
• I agree to abide by the rules set by my project advisors.
• I understand that I should not express political views about my host country that may be degrading.
• I agree not proselytize or promote religious or other ideological views.

Volunteer name, address in print:




Contact Mundo Exchange
If you have any questions or concerns about this privacy policy, please feel free to contact Mundo Exchange.

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